top of page
TheMagickalSpaceLogo.png

Our Store Policies

We founded The Magickal Space with one goal in mind: giving our customers a fair, rewarding and enjoyable shopping experience. We conduct business according to the same values, knowing that better service equals loyal customers. Our store policies are detailed below, please have a look and contact us if you want to learn more!

Return & Refund Policy

Please note: Orders that you submit online are processed immediately and may not be canceled, and you may need to wait until you receive the merchandise in order to return it.


Returns

Once an item of merchandise is delivered to you, you can return that item within 3 days of delivery. To be eligible for a return, your merchandise must be unused and in the same condition that you received it and must be in the original packaging.  Our return policy does not apply to the following goods: [discounted or sale items, or gift cards].  These items are not eligible for a return, refund, or exchange.


Shipping

To initiate a return, please email us at themagickalspace@gmail.com. We require a receipt or proof of purchase to accompany your return.

All returned merchandise should be sent to us at P.O. Box 825, Gilroy, CA, 95020.

You are responsible for paying for all shipping costs for your returned item. Shipping costs are non-refundable. If you receive a refund, the cost of any return shipping will be deducted from your refund. You should consider using a trackable shipping service or purchasing shipping insurance for items of value.


Refunds and Exchanges

Once We have received your valid return, We will send you an email to notify you that We have received your returned item and notify you of the acceptance or rejection of your return.

If your return is accepted by Us, We will provide a refund within a reasonable time.

General

If you do not comply with any of the above conditions, We reserve the right to refuse the return or exchange or to impose different or additional conditions.

Shipping Policy

The Magickal Space ("we" and "us") is the operator of
https://www.themagickalspace.com ("Website"). By placing an order through this website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

General
Subject to stock availability. We try to maintain accurate stock counts on our
website but from time-to-time, there may be a stock discrepancy and we will not
be able to fulfill all your items at the time of purchase. In this instance, we will
fulfill the available products to you, and contact you about whether you would
prefer to await restocking of the back ordered item or if you would prefer for us
to process a refund.

Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected
with the purchase. This price will be the final price for the shipping cost to the customer.

Returns
Return shipping will be paid at the customer's expense and will be required to arrange their own shipping. We will refund the value of the goods returned but will NOT refund the value of any shipping paid.

Delivery Terms

  • Transit Time Domestically

In general, domestic shipments are in transit for 2 - 7 days

  • Dispatch

Orders placed before 4:30 PM - PST will be dispatched the same day, otherwise, within the next business day. Our business operates on Monday - Friday during standard business hours, except on national holidays at which time the we will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

  • Change Of Delivery Address

For a change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

  • P.O. Box Shipping

We will ship to P.O. box addresses using USPS only. We are unable to offer couriers services to these locations.

  • Military Address Shipping

We are able to ship to military addresses using USPS. We are unable to offer
this service using courier services.

  • Items Out Of Stock

If an item is out of stock, we will dispatch the in-stock items immediately and
send the remaining items once they return to stock. 

  • Delivery Time Exceeded

If the delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

  • Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be
able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

  • Parcels Damaged In Transit

If you find a parcel is damaged in transit, if possible, please reject the
parcel from the courier and get in touch with our customer service. If the
parcel has been delivered without you being present, please contact customer
service.

Cancellations

Orders that you submit online are processed immediately and may not be canceled, and you may need to wait until you receive the merchandise in order to return it.

Customer service
For all customer service inquiries, please submit an inquiry at
themagickalspace@gmail.com

bottom of page